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2 minutes reading time (357 words)

Be Available

Trending Tips - Tip of the Day
LikeRE.com
Friday, 24 January 2025

Being available doesn't mean you need to work 24/7—it's about being approachable, responsive, and reliable for your clients. Here's how you can effectively "be available" while maintaining work-life balance:

1. Respond Quickly to Inquiries

  • Aim to reply to calls, texts, or emails within an hour. Prompt responses show professionalism and commitment.
  • Use tools like auto-replies for email or text to acknowledge messages when you're busy.
2. Set Clear Expectations
  • Communicate your availability upfront. Let clients know when and how they can best reach you.
  • For example, "I'm available weekdays from 9 AM to 7 PM, but I'll respond to urgent matters as soon as possible."
3. Leverage Technology
  • Use scheduling apps like Calendly to let clients book appointments directly.
  • Have a reliable CRM system to track client communication and ensure timely follow-ups.
4. Be Accessible Through Multiple Channels
  • Offer multiple ways for clients to contact you, such as phone, email, text, or social media.
  • Stay active on platforms where your clients are most likely to reach out.
5. Delegate When Necessary
  • Partner with a team or assistant to ensure someone is always available to assist clients when you're occupied.
  • Let clients know who they can contact in your absence.
6. Offer Virtual Communication Options
  • Use video conferencing for consultations and virtual property tours, especially for remote clients.
  • Be open to text or instant messaging for quick updates.
7. Stay Organized
  • Keep a detailed calendar and task list to manage appointments and deadlines efficiently.
  • Avoid double-booking by setting reminders for all commitments.
8. Balance Availability and Boundaries
  • Avoid burnout by designating specific times for personal rest while still being attentive to client needs.
  • Use "Do Not Disturb" features to focus during off-hours but check messages at a set time.
9. Follow Up Proactively
  • Don't wait for clients to reach out—regularly check in to update them on progress or answer pending questions.
  • This approach builds trust and reassures clients that you're attentive.
10. Prioritize Emergencies
  • Not all inquiries are urgent. Prioritize time-sensitive issues while scheduling less urgent matters for later.

Being accessible and communicative makes clients feel valued and helps establish a reputation as a dependable and professional agent. 

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